We put care into every product we sell. Each release is unique and carefully crafted.

All sales are final, with exceptions for defective or incorrect products. We do not accept returns for minor cosmetic imperfections or damage to product packaging that does not affect the item itself.

Some items may have purchase limits. Orders violating these terms may be canceled, or accounts may be banned without notice.

We're the official online store for Nicalis products. All items are authentic and officially licensed.

Accounts are optional, but give you access to past orders and future benefits. Orders placed without an account can't be merged into one later.

Order Status:

• Open: Processing
• Closed: Complete
• Cancelled: Not processed, refunded

Payment Status:

• Authorized: Valid payment
• Pending: Awaiting confirmation
• Paid: Successfully charged
• Refunded: Money returned
• Voided/Partially Paid/Refunded: Various partial billing scenarios

General

We package securely and take great care with every order.

Damaged or Lost Packages

If your order arrives with damaged contents or is lost in transit, please contact us immediately with your order number. We'll work with you to resolve the issue.

Domestic Orders

Usually ships within 3-4 business days (Monday to Friday).

International Orders

Most duties/taxes are not included and are the buyer's responsibility. We do not declare lowered values.

Refused Packages

If you refuse an international shipment or fail to pay customs fees, we can issue a refund for the cost of the item once it is returned to us, minus the original shipping costs, any return fees charged by the carrier and restocking fees of 15% of the original MSRP.

Incorrect Address / Undeliverable Packages

If a package is returned to us due to an incorrect or incomplete address provided by the customer, we can only offer a refund once the item is received back by us, minus the original shipping costs. Reshipments can be arranged, but the customer will be responsible for the new shipping charge.

Restocking Fee

Returns due to buyer's remorse or order cancellation after shipment may be subject to a 15% restocking fee. This fee does not apply to returns of defective or incorrect items.

Tracking Info

Sent by email and available in your account.

We accept Visa, Mastercard, American Express, and Discover. Gift cards with those brands are also accepted—no multiple payment methods per order.

Charged at the time of order. Contact us before shipment for cancellations. After shipping, returns are not accepted—orders with preorders ship when all items are ready.

All sales are final. We only accept returns for items that are incorrect or defective.

We define a defective product as one that is unplayable. This includes issues like a disc that won't load or a cartridge that won't be recognized by the console.

Please note that our games are standard retail versions and are not sold as collector's items. As a result, we do not guarantee the condition of the packaging. We also do not accept returns for minor imperfections, which can include:

• Loose discs or cartridges: It's common for a game disc or cartridge to come loose from its holder during shipping. The item itself is still considered new and playable, and this does not qualify for a return.

• Damaged packaging: Small tears, dents, or other cosmetic damage to the retail box, case, or outer sleeve.

As per our sales policy, we do not accept returns for minor imperfections. The game disc itself is still considered playable, and this occurrence does not qualify for a warranty claim. By purchasing this product, you acknowledge and accept this risk.

Check tracking.

If marked delivered but missing, contact the carrier. If insured with Route, file a claim at claims.route.com.

Email us at support@hypergun.com (Mon–Fri).

Accounts may be banned without notice for:

• Using bots or automation
• Chargebacks
• Excess orders / bypassing limits
• Fraud or abuse